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Mastermind Consulting Group, Inc. (“MCG”) appreciates the opportunity to present this proposal to Waikele Country Club (“WCC”). Following our recent meeting, this proposal outlines a tailored AI Receptionist solution designed to eliminate missed calls, improve responsiveness, and enhance the overall customer experience for WCC.
In today’s environment, unanswered calls often translate directly into lost revenue, missed bookings, and reduced customer satisfaction. MCG’s AI Receptionist ensures that every inbound call is handled professionally, consistently, and immediately - 24 hours a day, 7 days a week.
Proposed Solution:
MCG will deploy a custom-built AI Receptionist specifically configured for Waikele Country Club. The solution is designed to act as an extension of your team, providing reliable call handling while gathering actionable information for follow-up.
Included Features – Smart Call
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24/7 AI Receptionist Call Handling
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Smart Call Technology
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Answers inbound calls instantly
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Responds to common customer questions using approved WCC information
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Call Transfer Options
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Ability to route callers to designated staff or departments when appropriate
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Email Transcripts
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Full call transcripts delivered via email for review and follow-up
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Missed Call Prevention
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Ensures no inbound inquiry goes unanswered, including after-hours calls
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Estimated Monthly Cost Summary:
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Smart Call: $375 a month + ($10 - $20 estimated carrier fees)
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Estimated Total is $375 + $20 = $395
Optional Add-On – Smart Text
For enhanced engagement and follow-up capabilities, WCC may add Mastermind's Smart Text functionality.
Smart Text Capabilities
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Automated SMS responses to inbound text messages
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Ability to send links, confirmations, and follow-up messages
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Seamless continuation of conversations initiated via phone calls
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Improved customer engagement and response times
Additional Monthly Investment:
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$250 per month
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Plus applicable taxes and carrier fees (estimated carrier fees are about $10)
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Clients averaging 900 - 1200 calls/texts per month typically incur approximately $10 in carrier fees.
Smart Call and Smart Text combined:
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Smart Call: $375
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Smart Text: $250
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Estimated carrier fees: ~$25
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Estimated Total Monthly Cost: Combination of Mastermind's Smart Call and Smart Text.
$650 per month
+ $30.63 Tax
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$680.63 a month (estimated monthly cost)
Implementation Timeline
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Within 2 business days of approval and agreement execution:
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Initial AI Receptionist configuration ready for refinement and feedback
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Within approximately 5 business days of approval:
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Live system available for testing and active use
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This phased approach allows WCC to review, refine, and approve messaging and workflows before full deployment.
Commitment to Customization & Support. MCG does not provide one-size-fits-all solutions. Your AI Receptionist will be custom-built specifically for Waikele Country Club, aligned with your operations, services, and customer expectations. MCG will remain actively involved throughout onboarding and beyond to ensure:
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The system performs as intended
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Messaging aligns with your brand and standards
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Adjustments can be made as your needs evolve
Closing
Thank you for your time, the opportunity to meet, and the chance to demonstrate what Mastermind Consulting Group can build for Waikele Country Club. We value the opportunity to earn your business and look forward to partnering with you to deliver a reliable, modern, and efficient call-handling solution.
Please let me know if you have any questions or if you would like to proceed with approval so we may begin implementation.
Best regards,
Michael Scalera